CONTACT THE SOLID GUIDE
Tell me what you need help with.
Share your Shopify store, explain what is not working and tell me what you want to improve. You will speak directly with me—not a salesperson, account manager or support team.
support@thesolidguide.com
1+
Years Building
Brands
Brands
1%
Shopify Stores
Focus
Focus
1+
Shopify Brands
Partner
Partner
1+
Services Across
Shopify Growth
Shopify Growth
HOW I COMMUNICATE
You always speak directly with me.
The Solid Guide is run by me, Rishabh. WhatsApp keeps communication simple, personal and easy to follow throughout your project.
You can send questions or updates whenever needed. I stay active on WhatsApp and reply when I am online, but some responses may take time while I am focused on client work.
DIRECT, ONE-TO-ONE CONTACT
Every conversation is handled personally. The person reading your message is also the person reviewing your business and completing the agreed work.
FOCUSED WORKING HOURS
Messages may not receive an immediate reply. While working, I keep WhatsApp closed so one task receives my complete attention without unnecessary interruptions.
HERE WHEN YOU NEED CLARITY
Reach out at any stage of the work.
From choosing a service to understanding completed work, direct support remains available when you need guidance.
BEFORE CHOOSING A SERVICE
Not sure which service fits your problem? Send your store link and briefly explain what is happening. I will help you identify the most relevant starting point.
DURING YOUR PROJECT
Use WhatsApp to provide information, share access, answer questions and review progress. Clear and timely replies help keep the agreed delivery timeline moving.
FOR 30 DAYS AFTER DELIVERY
Every purchased service includes 30 days of direct support. You can ask questions, request clarification or get help understanding the completed work.
FREQUENTLY ASKED QUESTIONS
Simple answers before you get in touch.
What is the best way to contact you?
WhatsApp is the quickest and easiest option for starting a conversation. If your message includes detailed information, documents or longer explanations, email me at support@thesolidguide.com.
How quickly will you reply?
There is no automated or guaranteed instant response. I remain active on WhatsApp and reply personally whenever I am online. Responses may take longer while I am completing focused client work.
Who will respond to my message?
Every message is read and answered by me, Rishabh. There is no salesperson, account manager or separate support team between you and the person completing the work.
Is support included after purchasing a service?
Yes. Every purchased service includes 30 days of direct support after delivery. This covers questions, clarification and reasonable help connected to the completed service or anything else related to your brand.
What should I include in my first message?
Send your Shopify store URL, explain the main problem and mention what you want to improve. If you are contacting me about an existing order, include your name and order details so I can identify the project.
Learn from the work I do with other Shopify brands.
I share the problems I find, the decisions I make and the lessons I learn while working with brands—so you can improve your own Shopify business with greater clarity.