Refund Policy

This policy applies to all services purchased on thesolidguide.com. Please read it carefully before completing any purchase.

All services on this site are digital services delivered by one person. Because time and preparation begin as soon as a service is purchased, our policy reflects that reality honestly.

1. ALL SALES ARE FINAL

All purchases made on thesolidguide.com are final. We do not offer cash refunds under any circumstances, including change of mind, partial completion or dissatisfaction with the outcome.

We encourage you to read every service page carefully before purchasing. Each page explains exactly what is delivered, how the process works and who the service is for. If you have questions before buying, email us at support@thesolidguide.com or book a 1-on-1 Strategy Call.

2. NO CANCELLATIONS

Once a purchase is made, the order cannot be cancelled. This applies to all services, including the 1-on-1 Strategy Call.

3. SERVICE SWITCH BEFORE KICKOFF

If you have completed a purchase and the service has not yet begun — meaning the kickoff call has not taken place — you may request to switch to a different service.

The following conditions apply to a service switch:

  • The request must be made before the kickoff call takes place
  • The request must be submitted via email to support@thesolidguide.com
  • If the new service is higher in price, you pay the difference before the new service begins
  • If the new service is lower in price, the difference is issued as store credit
  • Store credit has no expiry date and can be used toward any future purchase on thesolidguide.com
  • A service switch is a one-time option per order

Once the kickoff call has taken place, the service is considered started and no switch is possible.

4. QUALITY COMMITMENT

Every service includes a live review call where the output is reviewed together. You give direct feedback and revisions are made until the deliverable is complete and right. No service is handed over with unresolved issues. If the output does not match what was described on the service page, we fix it — directly and without dispute.

5. DELIVERY TIMELINE

All services are delivered within 7 to 21 working days from the kickoff call. This timeline is directly affected by how quickly you provide the information, assets and feedback required at each stage of the process. Delays caused by late responses from your side will extend the delivery timeline accordingly.

We do not rush delivery. The goal is a result that works, not a result that arrives fast. You will always know where the service stands during the build phase.

6. THE 1-ON-1 STRATEGY CALL

The 1-on-1 Strategy Call is a paid 30-minute consultation. Once purchased, the call cannot be cancelled or refunded. If you are unable to attend at the scheduled time, contact us at support@thesolidguide.com at least 24 hours in advance to reschedule. Rescheduling is available once per booking.

7. CONTACT

For any questions about this policy before purchasing:

The Solid Guide (Conscious Source Life And Living)
17, 7th Main Rd, II Stage, Indiranagar, Bengaluru, Karnataka 560038
Email: support@thesolidguide.com
WhatsApp: +91-9353378367
GST: 29AXJPJ9418P1ZJ