1+
Years Building
Brands
Brands
1%
Shopify Stores
Focus
Focus
1+
Shopify Brands
Partner
Partner
1+
Services Across
Shopify Growth
Shopify Growth
WHY THE SOLID GUIDE?
Hi there! I’m Rishabh.
I’m an authorized Shopify Partner and the person behind The Solid Guide. I have spent more than 12 years building businesses, making mistakes, and learning what happens when time and money go toward the wrong problem.
I look at the full picture before suggesting the next step. I explain my reasoning, respect your priorities and take responsibility for the work we agree on.
ONE PERSON FROM START TO FINISH
You speak with me directly on WhatsApp. Share your questions, get clear updates and always know what happens next.
NOT A FREELANCER. NOT AN AGENCY.
I look beyond the task you bring me, suggest a practical next step and personally handle the work I can do well.
WHAT YOU RECEIVE
Nine deliverables for clearer customer support.
A connected support foundation covering self-service information, contact options and repeated responses.
1
CUSTOMER-SUPPORT REVIEW
I review the existing help information, contact options and visible customer-support journey across your store.
2
CUSTOMER QUESTION MAP
I organize the most important questions across products, ordering, payment, shipping, delivery, returns and customer accounts.
3
HELP-CENTER STRUCTURE
I create a clear category and navigation structure so customers can find relevant information more easily.
4
15 HELP-CENTER ANSWERS
I write and organize up to 15 customer-facing answers using accurate policies and business information supplied or approved by you.
5
CONTACT + SUPPORT PAGE
I build or improve one Shopify contact page with suitable support details, expectations and contact options.
6
SUPPORT INBOX SETUP
I configure Shopify Inbox or one agreed compatible support platform with suitable basic settings.
7
5 INSTANT CUSTOMER ANSWERS
I configure up to five suitable instant answers for questions customers frequently ask before starting a conversation.
8
10 SAVED SUPPORT REPLIES
I create up to ten reusable replies to help you respond more consistently to common customer messages.
9
TESTING + HANDOVER SUMMARY
I review the help-center links, contact journey and agreed support tools before providing a completed setup summary.
SCOPE NOTE :
This service includes up to 15 help-center answers, five instant answers, ten saved replies and one contact page for one Shopify store.
Live customer-service staffing, ongoing ticket handling, legal-policy creation, advanced AI-agent training, custom integrations and paid application subscriptions are not included unless agreed separately.
FIND OUT WHAT YOUR SHOPIFY STORE NEEDS FIRST
Begin with the ₹999 audit. I’ll review your shopify storefront, show you what deserves attention first and give you a priority checklist so you can choose your next step with confidence.
MAKE SUPPORT MORE USEFUL
Do not answer the same question from the beginning every time.
A clearer support foundation can help customers find information independently and make repeated conversations easier to manage.
ANSWER QUESTIONS EARLIER
Place useful information where customers can find it before uncertainty becomes a support conversation.
RESPOND MORE EFFICIENTLY
Use organized answers and reusable replies instead of rewriting the same information for every customer.
KEEP INFORMATION CONSISTENT
Reduce conflicting answers by building customer support around one approved information foundation.
WHERE I WILL FOCUS
I will make common answers easier to find and use.
FREQUENTLY ASKED QUESTIONS
Everything to understand before getting started.
HOW MUCH HELP-CENTER CONTENT IS INCLUDED?
The service includes up to 15 customer-facing questions and answers organized within one suitable help-center structure.
DO I NEED TO PROVIDE THE ANSWERS?
You must provide accurate business rules, product information and approved policies. I will turn that information into clearer customer-facing answers.
WHICH SUPPORT PLATFORM WILL YOU USE?
I can configure Shopify Inbox or another agreed compatible platform. The final choice depends on your current setup, required features and budget.
ARE SHIPPING, RETURNS AND REFUND POLICIES INCLUDED?
I can organize and explain your approved policies within the support content. Creating legally compliant business policies or providing legal advice is not included.
WILL YOU ANSWER CUSTOMER MESSAGES FOR ME?
No. This service builds the system and reusable content. Live customer-service work and ongoing conversation management are separate responsibilities.
IS A CHATBOT OR AI SUPPORT AGENT INCLUDED?
Basic instant answers supported by the agreed platform are included. Advanced chatbot logic, AI-agent training and custom integrations require separate work.